1. Agreement to Terms

By using Willo's services ("Service"), you ("Client", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Service.

Willo ("we", "us", or "our") provides an AI-powered booking assistant service that captures missed calls and converts them into organized booking requests via SMS text messaging.

2. Service Description

2.1 Core Service

• Willo responds to your missed calls via SMS text messaging

• Our AI assistant collects booking information (name, service, preferred time, phone number)

• Booking requests are delivered to your calendar system

• Service operates 24/7 unless paused by Client

2.2 Pricing

• Basic Tier: $0/month + $5 per completed booking

• Premium Tier: $49/month + $5 per completed booking

• A "booking" is defined as a customer interaction where we successfully collect: name, phone number, service requested, preferred date/time, and new/existing client status

2.3 What We Don't Charge For

• Spam or wrong numbers

• Hang-ups under 10 seconds

• FAQ-only inquiries with no booking intent

• Vendor/solicitation calls

• Duplicate contacts within 72 hours

• Calls without callback numbers

3. SMS Messaging Terms

3.1 Consent By providing your phone number and using Willo, you consent to receive SMS text messages from Willo on behalf of your business to your clients who call your business line.

3.2 Client Communication

• When your clients call and you miss the call, Willo will send them SMS messages to collect booking information

• Your clients can opt-out of SMS communications at any time by replying STOP

• Message frequency varies based on call volume

• Standard message and data rates may apply for your clients

3.3 Your Responsibilities

• You must only use Willo with clients who have called your business number

• You are responsible for ensuring your use of Willo complies with all applicable laws

• You must not use Willo for spam, harassment, or any unlawful purpose

4. Account Requirements

4.1 Eligibility You must be at least 18 years old and legally able to enter into contracts.

4.2 Account Information You must provide accurate information including:

• Your business services and pricing

• Your availability and working hours

• Your phone number

• Your calendar system credentials

4.3 Account Security You are responsible for maintaining the confidentiality of your account credentials.

5. Payment Terms

5.1 Billing

• You will be billed monthly for completed bookings

• Payment is due upon receipt of invoice

• We accept major credit cards and ACH transfers

5.2 Refunds We offer a 10× ROI guarantee: If your month's bookings aren't worth at least 10× what you paid us, we'll refund the difference.

5.3 Late Payment Accounts with payment overdue by 30 days may be suspended until payment is received.

6. Service Modifications and Cancellation

6.1 Modifications We reserve the right to modify or discontinue the Service with 30 days' notice.

6.2 Your Cancellation Rights

• No contracts or commitments

• Cancel anytime by texting or emailing us

• No cancellation fees or penalties

• Service stops immediately upon cancellation

6.3 Our Termination Rights We may terminate your account if you:

• Violate these Terms

• Use the Service for illegal purposes

• Fail to pay for services rendered

• Engage in abusive behavior toward our staff

7. Data and Privacy

7.1 Client Data

• Your clients' information belongs to you

• We never sell or share your client data with third parties

• We use client data solely to provide the Service

• See our Privacy Policy for details

7.2 Call Recordings

• We do not record phone calls

• We only capture text-based SMS conversations

• Conversation logs are available to you at any time

8. Intellectual Property

8.1 Our IP Willo's technology, software, algorithms, and branding remain our property.

8.2 Your Content You retain all rights to your business information, client data, and content you provide.

9. Warranties and Disclaimers

9.1 Service Availability

• We strive for 99.9% uptime but cannot guarantee uninterrupted service

• We are not liable for service interruptions due to carrier issues, natural disasters, or circumstances beyond our control

9.2 AI Performance

• Our AI assistant is designed to accurately collect booking information

• We cannot guarantee 100% accuracy in all conversations

• You should review all bookings before confirming with clients

9.3 DISCLAIMER THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILLO SHALL NOT BE LIABLE FOR:

• Lost profits or revenue

• Loss of data or client relationships

• Indirect, incidental, or consequential damages

• Any damages exceeding the amount you paid us in the past 12 months

11. Indemnification

You agree to indemnify and hold Willo harmless from any claims, damages, or expenses arising from:

• Your use of the Service

• Your violation of these Terms

• Your violation of any laws or third-party rights

12. Compliance

12.1 Legal Compliance You agree to comply with all applicable laws including:

• Telephone Consumer Protection Act (TCPA)

• CAN-SPAM Act

• State and federal privacy laws

• FCC regulations

12.2 Prohibited Uses You may not use Willo to:

• Send spam or unsolicited messages

• Harass or threaten individuals

• Violate any laws or regulations

• Impersonate others

• Interfere with the Service's operation

13. Dispute Resolution

13.1 Governing Law These Terms are governed by [Your State] law, without regard to conflict of law provisions.

13.2 Arbitration Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules, except small claims court actions.

14. General Terms

14.1 Entire Agreement These Terms constitute the entire agreement between you and Willo.

14.2 Severability If any provision is found unenforceable, the remaining provisions remain in effect.

14.3 No Waiver Our failure to enforce any right doesn't waive that right.

14.4 Assignment You may not assign these Terms without our consent. We may assign them at any time.

14.5 Changes to Terms We may update these Terms with 30 days' notice. Continued use constitutes acceptance.

15. Contact Information

For questions about these Terms:

• Email: hello@gowillo.com